i. Development and Review of various university Service Level Agreements (SLA’s)
ii. Student lecturer course evaluation
iii. Updating the departmental annual work plan
iv. Follow – up on recertification audit findings
v. Examination Administration Spot Checking for various University Examination
vi. ISO 9001:2015 transition trainings

i. Continual Improvement raining on developing of SMART objectives and performing Root Cause analysis, Corrections and corrective actions
ii. Conducted 9 Internal Quality Audits since 2011
iii. Trained over 80 internal Quality Auditors and over 15 Lead auditors
iv. Re-certification quality audit by KEBs.
v. Management Review Meetings (9th MRM)
vi. Preparation of Corrective action plan (CAP) Completed
vii. Restructuring of academic Programmes in line with CUE requirements.
viii. Developed module Service Level Agreement modules for departmental customization
ix. Directorates Service Level Agreement
x. Developed more Monitoring and Evaluation tools